Wortley Group Pty Ltd is covered by 10 National Privacy Principles, the NPPs, as set out in the Privacy Act 1988 (amended by the Privacy Amendment (Private Sector) Act 2000. To comply with our obligations under the NPPs, we have a Privacy Policy which sets out how we manage privacy in our organisation. You are welcome to receive more information about the Policy. (For the attention of individuals whose personal information may be collected by this organisation). Purpose of the Policy Wortley Group Pty Ltd takes its obligations under the Privacy Act seriously and would like to take all reasonable steps in order to comply with the Act and protect the privacy of the personal information that we hold. This policy sets out how we intend to so. Wortley Group Pty Ltd collects and holds the following personal information from this website:  · Your name & Address plus email address ·  A record of fabric samples supplied Why we collect it Wortley Group Pty Ltd collects, uses and discloses the information in accordance with the Collection Statement. The primary purpose being the collection of information and services to enable Wortley Group Pty Ltd to sell product to its customer base. A further purpose being the correct delivery of product to customers and accurate processing of payment for goods supplied. Access to your personal information Wortley Group Pty Ltd provides access to the personal information that we hold about you. Access will be provided in accordance with our Access Policy. If you require access to your personal information please contact the General Manager. Complaints If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please contact the General Manager. Complaints will be handled under the Wortley Group Pty Ltd’s Privacy Complaints Policy. Storage We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy. Contract We do not contract out data storage or processing functions. If Wortley Group Pty Ltd does contract out, we take measures to protect the information by using accredited data storage or destruction businesses operating under contract. Collection Statement The personal information collected is collected by Wortley Group Pty Ltd of 25 Geddes Street, Mulgrave Vic 3170. Use and disclosure Other personal information is collected for the purpose of: · selling you our product · marketing you our services including sample fabric and pricing information · processing payment for goods supplied. Privacy Complaints: How we handle privacy complaints (for individual customers). Introduction Wortley Group Pty Ltd sees the importance of privacy to the organisation, its customers and other stakeholders. As such Wortley Group Pty Ltd is committed to protecting the privacy of the personal information that we hold. This is part of our organisation’s: (a) Legal obligations under the Privacy Act 1988 (b) Ethical and business obligations (c) Service to you Wortley Group Pty Ltd places high priority on effectively dealing with any complaints dealing about privacy that you may have. Overriding principles At all times the conduct under this policy will be governed by the following principles: (a) All complaints will be treated seriously (b) All complaints will be dealt with promptly (c) All complaints will be dealt with in a confidential manner (d) The privacy complaint will not effect your existing obligations or the commercial arrangements that exist between this organisation and you. Who may complain under this policy? If you have provided us with personal information you have a right to make a complaint, have it investigated and dealt with under this policy. What is a privacy complaint? A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information. This could include matters such as: (a) How personal information is collected (b) How personal information is stored (c) How this information is used or disclosed (d) How access is provided. What do I do if I have a complaint about privacy practices? Wortley Group Pty Ltd resolves grievances at the local level if possible. If you have a complaint about privacy please contact the General Manager. All complaints will be logged on a database/complaints register. You may complain orally or in writing, though in the interests of accuracy and protection of all parties you may be requested to submit a written report to the General Manager. Usually your contact with the organisation will be the proper person to discuss or resolve your complaint, however, if your privacy complaint is not resolved the matter will then be referred to the Managing Director. Grievance procedure The goal of this policy is to achieve an effective resolution of your complaint within a reasonable set timeframe with a maximum of 30 days though most issues should be resolved within 7 days. Once the complaint has been made, the point of contact can then resolve the matter in a number of ways: 1. Request further information and investigation: Your initial contact may request further information from you. You should be prepared to give as many details as possible including details of any relevant dates and documentation. This will enable the contact to investigate the complaint and determine an appropriate and useful solution. All details provided will be kept confidential. The complaint may be investigated. The organisation will try to do so within 48 hours whenever possible. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint. 2. Discuss options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with your contact. The contact could also suggest other solutions or give examples of how the personal information can be revised or stored in a different way. 3. Refer to CEO: If your complaint is not resolved at the local level, it will be referred to the CEO. The CEO would be provided with the history and may discuss the complaint with the employees, or other parties that are involved. 4. Resolution: You will be informed of the outcome and the reasons for the decision. If this does not resolve the complaint, the matter will be referred to a mutually agreed intermediary. 5. If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the federal Office of the Privacy Commissioner. Follow-up of the complaint Your contact at Wortley Group Pty Ltd will contact you after approximately six weeks to ensure that you have no further concerns. Records The organisation will keep a record of your complaint and the outcome. All correspondence will be kept in a secure location and the record of complaint will be maintained on a Privacy Complaints database. Anonymous complaints Wortley Group Pty Ltd is unable to deal with anonymous complaints as we are unable to investigate properly and follow-up such complaints. However, in the event that an anonymous complaint is received Wortley Group Pty Ltd will note the issues raised and try and resolve them appropriately. For example, Wortley Group Pty Ltd may wish to conduct further training or provide assistance in a given area. Information For any further information about this policy please contact the General Manager.